Refund Policy

Effective Date: 1st April, 2025

Last Updated: 31st March, 2025

we are committed to delivering high-quality Urdu online classes to all our learners. We aim for 100% satisfaction, but we understand there may be circumstances where a refund is requested. This Refund Policy explains how refund requests are handled when users make payments for our online Urdu courses.

Payment & Enrollment

When you make a payment on our platform, you are purchasing access to a specific Urdu language course or learning package. Upon successful payment, your account is granted immediate access to course materials, live classes, or recorded sessions, depending on your plan.

Refund Eligibility

You may be eligible for a refund only under the following conditions:

  • You did not attend any live classes after enrolling.

  • You request a refund within 7 days of your purchase.

  • You face a technical issue from our side that prevents access to course content.

  • The course or service delivered is materially different from what was advertised.

Refunds will not be issued in the following cases:

  • You attended or downloaded class content.

  • Your internet or device is incompatible with our platform.

  • You changed your mind after accessing the course.

  • You fail to attend live classes due to personal scheduling issues.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us with your full name, registered email, transaction ID, and the reason for the refund.

  2. Refund requests must be sent within 7 days of payment.

  3. We will respond to your request within 3–5 business days.

Refund Method

If approved, your refund will be processed back to your original payment method:

  • Credit/Debit Card payments: 5–7 business days

  • UPI or Net Banking: 3–5 business days

  • PayPal/Stripe/Razorpay: Per their processing time

We will notify you via email once the refund is successfully processed.

Cancellation Policy

You may cancel your enrollment at any time, but refunds will only be processed if your request meets the eligibility criteria above. Canceling does not guarantee a refund unless it follows this policy.

Course Transfers

Instead of a refund, you may choose to:

  • Transfer your enrollment to another Urdu course

  • Postpone your start date to a future batch

Let us know if you’d prefer this option when making your request.

Contact Us

We’re here to help. If you have any questions about our refund or cancellation policy, please contact us:

📧Click Here to contact